ISRAEL ROCHA

Cochabamba, Bolivia | +59172212331 | israel.rocha.rocha@live.com | linkedin.com/in/israel-rocha-rocha

Summary

Detail-oriented and proactive Compliance Engineer with over 9 years of experience in IT operations, technical support, and systems engineering. Proven ability to ensure adherence to complex technical standards and remediate non-compliance issues in enterprise environments. Possesses a strong foundation in scripting, database management, and cloud infrastructure, demonstrated by completing the comprehensive Oracle Next Education program. A fast learner eager to apply a systematic, compliance-driven approach to mastering enterprise patching tools like SCCM and Intune to enhance endpoint security and operational resilience.

Technical Skills

Professional Experience

TrustCert LLC | Campinas, Brazil (Remote)

Compliance Engineer | June 2025 - Present

Specialize in ensuring products meet necessary compliance requirements for importation into various countries.

  • Conduct rigorous testing, inspections, and detailed reporting across Telecommunications, Electrical Safety, and Energy Efficiency disciplines.
  • Liaise directly with regulatory bodies to address and resolve any issues related to non-compliance.

Orbis Compliance LLC | Morgan Hill, CA, United States

Compliance Engineer | December 2016 - November 2023

  • Served as the Telecommunications & Electrical Safety regulatory analyst for LATAM & Caribbean regions.
  • Collaborated with engineering teams to ensure product designs were fully compliant from inception.
  • Designed and implemented new compliance programs for Central and South American markets.
  • Developed web applications and designed algorithms to support compliance and end-user requirements.

Prendamás S.R.L. | Cochabamba, Bolivia

Technical Service Engineer | July 2015 - December 2016

  • Implemented, configured, and maintained software systems and networks to ensure high levels of performance and availability.
  • Conducted regular system audits to identify and remediate potential security vulnerabilities, ensuring operational integrity.
  • Provided technical training and support to staff on new software and hardware systems.

The Shop Expert | Madrid, Spain

Crew Member | February 2014 - February 2015

  • Provided technical support and customer advising for technological services.
  • Analyzed customer webpage workflow and prepared technical documentation.

NuevaTel PCS de Bolivia S.A. | Cochabamba, Bolivia

Help Desk Tech Support Assistant | August 2010 - July 2013

  • Provided essential technical support for staff, resolving issues related to desktop, laptop, and server software in a corporate Windows environment.
  • Analyzed and resolved complex technical problems by researching solutions, isolating root causes, and escalating to senior engineers.
  • Managed a high volume of inbound support requests (**averaging 25+ tickets daily**), consistently meeting and exceeding service-level agreements (SLAs) for response and resolution.

Certifications & Professional Development

Oracle Next Education (ONE) Program – (2022-2023)

A comprehensive 400+ hour training program focused on full-stack development, cloud infrastructure, and data science. Key areas of completed training include:

  • Back-End & Databases: Proficient in SQL, MySQL Server, and Oracle Database.
  • Cloud & DevOps: Foundational training in Oracle Cloud Infrastructure (OCI), Git, and GitHub.
  • Data Science & Python: Completed modules on Python for Data Science, including libraries like Pandas.

(Full transcript of 20+ individual certifications available on LinkedIn profile)

Education

Universidad De Aquino Bolivia | Cochabamba, Bolivia

Bachelor of Engineering - BE, Telecommunications Engineering | 2006 - 2013

Languages